Refund policy

We offer a 30-day return period for eligible items. You must request a return within 30 days of receiving your item.

To be eligible for a voluntary 30-day return, your item must be returned in the same condition in which you received it, unworn or unused, with tags where applicable, and in its original packaging where reasonably possible. You’ll also need your receipt or other proof of purchase.

To request a return, contact us at admin@gremlinrelics.store with your order number and the reason for your return. Please do not send an item back before your return has been approved and you have received return instructions.

Approved returns should be sent to:

Gremlin Relics
6 Sundale Parade
Jobstown
Dublin, D24 TEH1
Republic of Ireland

Return shipping costs

For change-of-mind returns, including returns under our voluntary 30-day policy, you are responsible for the cost of returning the item to us. We do not provide a prepaid return label unless we agree to do so.

If an item is defective, damaged, or incorrect, please contact us before returning it. Where required by law, we will cover the reasonable return cost and provide an appropriate remedy.

Damaged, defective, or incorrect items

Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged, or different from what you ordered. Send details of the issue and photographs where helpful so that we can assess it and make it right.

Your legal rights relating to faulty or incorrectly supplied goods are not affected by this policy.

Exceptions and non-returnable items

Personalised items and products made to your specific requirements may not be eligible for our voluntary 30-day return policy. Sale items and gift cards are also not eligible for voluntary returns.

These exclusions do not affect any rights you may have under applicable consumer law, including rights relating to defective, damaged, or incorrectly supplied goods.

Exchanges

We do not offer direct exchanges. The quickest option is to request a return for the original item and place a new order for the item you want.

European Union 14-day right of withdrawal

If you are a consumer in the European Union, you generally have the right to cancel your order within 14 days of receiving the last item in the order, without giving a reason.

To exercise this right, contact us at admin@gremlinrelics.store before the 14-day period ends. After notifying us, you must send the goods back without undue delay.

For a change-of-mind withdrawal, you are responsible for the direct cost of returning the goods unless we have agreed otherwise. You may handle the goods only as far as necessary to establish their nature, characteristics, and functioning. If the goods have been handled more than necessary and their value has been reduced, we may be entitled to make a proportionate deduction where permitted by law.

We will refund the applicable payments, including standard delivery charges where required by law. We do not have to refund any additional cost you chose to pay for premium delivery instead of the least expensive standard delivery option.

Some products may be excluded from the statutory right of withdrawal, including certain personalised or made-to-specification products. Any mandatory rights relating to defective or incorrectly supplied goods still apply.

Cancellations before fulfillment

You may request cancellation before your order has been fulfilled by contacting admin@gremlinrelics.store. If your order has already been fulfilled or shipped, use the applicable return process instead.

Refunds

We will notify you after we receive and inspect your return and will confirm whether your refund has been approved.

Approved refunds will be issued to your original payment method. For our voluntary 30-day returns, we aim to issue approved refunds within 10 business days after inspection. For EU statutory withdrawals, refunds will be handled within the timeframe required by applicable law, subject to any lawful right to wait until the goods have been returned or you have provided evidence that they have been sent back.

Your bank or card provider may take additional time to process and display the refund.

If you have not received an approved refund after the applicable processing period, contact us at admin@gremlinrelics.store.